{"domain": "costar.com", "user": "Import costar.com", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isCareerPlannerEnabled": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "location_detail": {}, "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"max_applications_apply": 5, "enableTalentNetwork": 1, "showJobId": 1, "hideJobCart": true, "homePageHeroBanner": {"useImage": 0, "opacity": 0, "hideInMobileView": false, "title": "", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663609570::Hero-Banner-1905x288.jpg"}, "companyName": "CoStar Group", "postApplyText": "Thank you for your interest in CoStar Group and for taking the time to apply. We\u2019ll review your application shortly to learn more about you, your experience and skills, and will be in touch if your qualifications match our needs for the role. ", "postReferralText": "Our talent acquisition team will review. You will find any updates in the My Referrals section in Eightfold. ", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1664304415::favicon+-+updated"}, "privacy": {"text": "I have read and agree to <a href=\"https://www.costar.com/about/privacy-notice\">CoStar Group's Data Privacy Notice</a>.", "button": "Agree", "title": "Data Privacy Notice"}, "navBar": {"opacity": 0.9, "color": "#ffffff", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663785509::CSG-Logo-White@2x.png", "link": "https://www.costargroup.com/careers", "background": "#000000"}, "custom_html": {"header": "", "page-footer": "", "footer": "<style>a,a:hover,a:focus,a:active {text-decoration: none; color: inherit}a {-webkit-transition: all .25s ease-in-out;transition: all.25s ease-in-out}.ct-footer-post {padding: 20px 0; }.ct-footer-post .inner-left,.ct-footer-post .inner-right {padding: 20px 0}.ct-footer-post ul {list-style: none; padding-left: 0; margin: 0 -20px;}.ct-footer-post ul li { display: inline-block;margin: 0 20px}.ct-footer-post a {color:#ffffff}.ct-footer-post a:hover {color:#ffffff}.ct-footer-post p {color: #ffffff}.footer a {font-weight: 300;}@media (max-width: 768px).ct-footer-post p { display: inline-block } .ct-footer-post p + p { padding-left: 50px }}@media (max-width:991px) {.ct-footer-post { text-align: center;}</style><footer style=\"background:#000000 !important;\"><div class=\"ct-footer-post\" style=\"background:#000000 !important;\"><div class=\"container\" style=\"padding-bottom:15px;\"><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:5px;\"><a href=\"https://www.costargroup.com/\" title=\"Company\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #fff;padding-right: 20px;padding-left: 20px;\">Company</a><a href=\"https://www.costar.com/about/privacy-notice\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #fff;padding-right: 20px;padding-left: 20px;\">Privacy Notice</a><a href=\"https://www.costargroup.com/home/contact\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px;padding-left: 20px;\">Contact us</a></div><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:5px;font-size: 18px; font-weight:400;color: #ffffff\"><h2 class=\"footer-sub-title\" style=\"font-size:18px !important;\">Follow Us</h2></div><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:40px;\"><a href=\"https://www.linkedin.com/company/costar-group\" target=\"_blank\" style=\"padding-left:50px; padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207100::linkedin-icon\"></a><a href=\"https://www.instagram.com/CoStarGroup/\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207113::instagrm-icon\"></a><a href=\"https://twitter.com/CoStarGroup\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207087::twitter-icon\"></a><a href=\"https://www.facebook.com/CoStarGroup\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207126::facebook-icon\"></a></div><div class=\"ef-styles-2020\" style=\"padding-bottom: 5px !important; padding-top: 5px !important;\"><p class=\"body-text-2\"><a href=\"https://eightfold.ai\" title=\"Visit Eightfold.ai homepage\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#ffffff ;\">Powered by <img src=\"https://static.vscdn.net/images/eightfold_logo.png\" alt=\"\" width=\"20\" height=\"20\" align=\"middle\">  eightfold.ai #WhatsNextForYou</a></p></div></div></div></footer>"}, "custom_style": {"font": "", "css": ".reset-filters {color:#0054a6 !important;}.back-to-all-jobs {color: #0054a6 !important;}.back-to-all-jobs:hover {color: #ADD8E6 !important;}.remove-from-job-cart-button {color: #FFF !important;}.remove-from-job-cart-button:hover {color: #FFF !important;}.perk-icon{color: #0054a6 !important}.btn-secondary {border-color: #0054a6 !important;color: #0054a6 !important;}.btn-secondary:hover{border-color: #ADD8E6 !important;color: #ADD8E6 !important;}.fa-share {color: #0054a6 !important}.fa-share:hover {color: #ADD8E6 !important}.go-button {background: transparent; color:#0054a6 !important;border-color: #0054a6 !important}.advanced-options-button {color: #0054a6;}.go-button:hover {color: #ADD8E6 !important;border-color: #ADD8E6 !important}.advanced-options-button:hover {color: #ADD8E6 !important}.job-cart-button {border: 1px solid #0054a6 !important;background: #0054a6 !important;color:#ffffff !important;}.job-cart-button:hover{border: 1px solid #ADD8E6 !important;background: #ADD8E6 !important;color:#ffffff !important;}.add-to-job-cart-button {background-color: #0054a6 !important; border-color: #0054a6 !important; color: #FFF !important;}.add-to-job-cart-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6 !important; color: #FFF !important;}.position-apply-button {background-color: #0054a6 !important; border-color: #0054a6 !important;}.position-apply-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6!important;}.btn {border-radius: 3px; !important;} .search-results-main-container .card-selected { border-left-color: #0054a6!important;}.position-card .position-title {color:#000000 !important;} .all-positions-header h1 {color:#000000 !important;}.apply-form .btn-primary {border: 1px solid #0054a6 !important; color:#ffffff !important; background: #0054a6 !important; border-radius: 3px; !important;}.apply-form.btn-primary:hover{border: 1px solid #000000 !important;} .circle-number-indicator {background: #0054a6 !important;}.pillContainer .pillTitle {color: #000000 !important;}.position-facets h3 {color: #000000; text-align: left !important;} .card {text-align:left !important;}.personalization-bar-pre-upload {background-color: #fff; color: #000000 !important;}.get-matched-button {background-color: #0054a6 !important; border-color: #0054a6 !important;}.get-matched-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6 !important;} .position-full-card {color:#000000 !important;} .position-title {color:#000000 !important;} .position-sub-title {font-size: 18px !important;font-weight: 700 !important;color: #000000 !important;} .related-blog .blog-title {font-size: 16px !important;font-weight: 700 !important;color: #000000 !important;}.custom-content-title {font-size: 18px !important;font-weight: 700 !important;color: #000000 !important; align-self: flex-end !important;}.join-tn-link{color: #ffffff !important;}.pillTitle.line-clamp.line-clamp-3  {color: #000000 !important;} #eightfold-chatbot .open-chat-bot .open-chat-bot-header {background: #000000;} #eightfold-chatbot .open-chat-bot .chat-bot-title {margin-right: 90px !important;} #eightfold-chatbot #chat-bot-image {background-color: black !important; padding: 4px !important;} .search-results-main-container .position-cards-container .card-selected {border-left: 8px solid #0054a6 !important;} #eightfold-chatbot #chat-bot-image {border: 3px solid #ffffff !important; border-radius: 50px !important} .botui-message-content {max-width: 85% !important; word-wrap: break-word;} div.legend-container, div.donut-container {display:none;} .perk {padding-right: 30px !important;} .perk .perk-icon {color: #0054a6 !Important;}"}, "customContent": {"positionSections": [{"title": "", "body": ""}]}, "perks": [{"title": "Benefits", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555211::Benefits-Icon-Health.png", "description": "Comprehensive medical, dental and vision plans are available in addition to wellness plans and more. Select \"Learn about employee benefits\" in the Chat Bot for more!"}, {"title": "Competitive Pay", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555231::Benefits-Icon-Pay.png\n", "description": "CoStar Group proudly offers competitive pay as benchmarked against the market and reviewed regularly."}], "page_title": "Careers at CoStar Group", "job_page_title": "Careers at CoStar Group", "page_description": "Careers at CoStar Group", "page_image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663785509::CSG-Logo-White@2x.png", "talentNetworkBranding": {"custom_html": {"header": "", "footer": ""}}, "talentNetworkHeroBanner": {"useImage": 1, "opacity": 0, "hideInMobileView": false, "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663609570::Hero-Banner-1905x288.jpg", "title": "CoStar Group Talent Network"}, "custom_head_scripts": {"HOME_PAGE_LOAD": "", "SINGLE_POSITION_PAGE_LOAD": "", "APPLY_FORM_PAGE_LOAD": "", "SUCCESS_FORM_PAGE_LOAD": "", "JOIN_TALENT_NETWORK_PAGE_LOAD": ""}, "applyButton": {"background": "#0054a6"}, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false, "customJobDescEnhancedTableGate": false}, "pid": "446719458213", "positions": [{"id": 446719458213, "name": "Associate Client Escalation Specialist 11-8pm Shift", "posting_name": "Associate Client Escalation Specialist 11-8pm Shift", "location": "Richmond, Virginia, United States of America", "locations": ["Richmond, Virginia, United States of America"], "hot": 0, "department": "Global Research, News & Customer Service (Lisa Ruggles)", "business_unit": "Customer Service", "t_update": 1787728395, "t_create": 1782950400, "ats_job_id": "R39288", "display_job_id": "R39288", "type": "ATS", "id_locale": "R39288-en", "job_description": "Be the customer's and/or internal employees' point of contact for any escalated questions related to our products, research, billing, etc. Answer incoming calls; diagnose technical and application calls from customers and internal employees to ensure that the customer's need have fully been satisfied Second tier of support for internal employees. Take escalated calls and provides consultation on policies and procedures as well as technical support for CoStar products and applications. Provide internal employees direct feedback after case resolution Own the question or issue until it is resolved to make sure the customer's experience is a good one Use negotiation and excellent customer service to handle escalated calls from internal employees and clients Provide product knowledge and skills training on a one-to-one basis with internal employees and/or clients Support sales colleagues to ensure the highest standard of customer service is maintained Assist clients with usage of application including problem-solving application and network-related issues and running complimentary standard reports when customers need them and are unable to access our program(s) for technical reasons Tracks and coordinates escalated customer issues which require management response. Ensures follow-up and all concerns for possible trending analysis. Proactively recognize and alert others to trends impacting customer service Enter actions for all client contact in Enterprise including notes detailed enough that subsequent users can track your actions Diagnosis and resolve software program problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action Responsible for researching, replicating, performing root cause analysis and providing feedback for product issues reported by customers. Researches and communicates new solutions based on client needs / requests Responsible for providing exhaustive and complete troubleshooting Promote teamwork and cooperative effort Minimum of 1 year as an Associate Tenant Researcher, Associate Multifamily Researcher or in a Customer Support role Bachelors' degree from an accredited, not-for-profit University or College Experience in customer service, building rapport over the telephone and overcoming objections 11-8pm shift, may require some Saturdays along with CoStar Holidays.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://costar.eightfold.ai/careers/job/446719458213", "isPrivate": false}], "isFallback": true, "debug": {}, "count": 1, "personal_message": "We thought you would be interested in this position.", "scheduling": {"minTime": 9, "limit": 10, "maxTime": 17, "increments": 60, "minTimeslots": 3}, "userTitles": [], "enableTargetedResume": false, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "446719458213"}, "singleview": true, "see_all_jobs": true, "recommended_star_threshold": 4.0, "chatbot": true, "iframeImplementation": null, "pcsApplyFormV2Enabled": true, "allowedFileTypes": {}, "pcsTextConfiguration": {}, "hideDepartment": true, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "isEuAiActLabellingEnabled": false, "pcsRedesignedNuxEnabled": true, "readmoreInstructionEnabled": false, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": false, "sortByConfig": [{"id": "relevance", "label": "Relevance"}, {"id": "new", "label": "New to Old", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) desc"}, {"id": "old", "label": "Old to New", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) asc"}], "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=costar.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. If you do not immediately see the email, check your spam folder."}}, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "candidateBuildProfile": {}, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": false, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": true, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "phoneWithCountryCodeEnabled": true, "notificationSuggestVerificationToken": null, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": false}, "showAiPoweredText": true}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": false, "languages": [{"value": "en", "title": "English"}, {"value": "fr", "title": "Fran\u00e7ais"}], "displayLanguage": "en", "installed_app_data": [], "singlePageCareersNavbarGate": false, "customJobDescTranslationSkipList": [], "all_applicable_locations": [{"location": "Richmond, Virginia, United States of America", "city": "Richmond", "state": "VA,US", "country": "US"}]}