{"domain": "costar.com", "user": "Import costar.com", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isCareerPlannerEnabled": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "location_detail": {}, "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"max_applications_apply": 5, "enableTalentNetwork": 1, "showJobId": 1, "hideJobCart": true, "homePageHeroBanner": {"useImage": 0, "opacity": 0, "hideInMobileView": false, "title": "", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663609570::Hero-Banner-1905x288.jpg"}, "companyName": "CoStar Group", "postApplyText": "Thank you for your interest in CoStar Group and for taking the time to apply. We\u2019ll review your application shortly to learn more about you, your experience and skills, and will be in touch if your qualifications match our needs for the role. ", "postReferralText": "Our talent acquisition team will review. You will find any updates in the My Referrals section in Eightfold. ", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1664304415::favicon+-+updated"}, "privacy": {"text": "I have read and agree to <a href=\"https://www.costar.com/about/privacy-notice\">CoStar Group's Data Privacy Notice</a>.", "button": "Agree", "title": "Data Privacy Notice"}, "navBar": {"opacity": 0.9, "color": "#ffffff", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663785509::CSG-Logo-White@2x.png", "link": "https://www.costargroup.com/careers", "background": "#000000"}, "custom_html": {"header": "", "page-footer": "", "footer": "<style>a,a:hover,a:focus,a:active {text-decoration: none; color: inherit}a {-webkit-transition: all .25s ease-in-out;transition: all.25s ease-in-out}.ct-footer-post {padding: 20px 0; }.ct-footer-post .inner-left,.ct-footer-post .inner-right {padding: 20px 0}.ct-footer-post ul {list-style: none; padding-left: 0; margin: 0 -20px;}.ct-footer-post ul li { display: inline-block;margin: 0 20px}.ct-footer-post a {color:#ffffff}.ct-footer-post a:hover {color:#ffffff}.ct-footer-post p {color: #ffffff}.footer a {font-weight: 300;}@media (max-width: 768px).ct-footer-post p { display: inline-block } .ct-footer-post p + p { padding-left: 50px }}@media (max-width:991px) {.ct-footer-post { text-align: center;}</style><footer style=\"background:#000000 !important;\"><div class=\"ct-footer-post\" style=\"background:#000000 !important;\"><div class=\"container\" style=\"padding-bottom:15px;\"><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:5px;\"><a href=\"https://www.costargroup.com/\" title=\"Company\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #fff;padding-right: 20px;padding-left: 20px;\">Company</a><a href=\"https://www.costar.com/about/privacy-notice\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #fff;padding-right: 20px;padding-left: 20px;\">Privacy Notice</a><a href=\"https://www.costargroup.com/home/contact\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px;padding-left: 20px;\">Contact us</a></div><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:5px;font-size: 18px; font-weight:400;color: #ffffff\"><h2 class=\"footer-sub-title\" style=\"font-size:18px !important;\">Follow Us</h2></div><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:40px;\"><a href=\"https://www.linkedin.com/company/costar-group\" target=\"_blank\" style=\"padding-left:50px; padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207100::linkedin-icon\"></a><a href=\"https://www.instagram.com/CoStarGroup/\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207113::instagrm-icon\"></a><a href=\"https://twitter.com/CoStarGroup\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207087::twitter-icon\"></a><a href=\"https://www.facebook.com/CoStarGroup\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207126::facebook-icon\"></a></div><div class=\"ef-styles-2020\" style=\"padding-bottom: 5px !important; padding-top: 5px !important;\"><p class=\"body-text-2\"><a href=\"https://eightfold.ai\" title=\"Visit Eightfold.ai homepage\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#ffffff ;\">Powered by <img src=\"https://static.vscdn.net/images/eightfold_logo.png\" alt=\"\" width=\"20\" height=\"20\" align=\"middle\">  eightfold.ai #WhatsNextForYou</a></p></div></div></div></footer>"}, "custom_style": {"font": "", "css": ".reset-filters {color:#0054a6 !important;}.back-to-all-jobs {color: #0054a6 !important;}.back-to-all-jobs:hover {color: #ADD8E6 !important;}.remove-from-job-cart-button {color: #FFF !important;}.remove-from-job-cart-button:hover {color: #FFF !important;}.perk-icon{color: #0054a6 !important}.btn-secondary {border-color: #0054a6 !important;color: #0054a6 !important;}.btn-secondary:hover{border-color: #ADD8E6 !important;color: #ADD8E6 !important;}.fa-share {color: #0054a6 !important}.fa-share:hover {color: #ADD8E6 !important}.go-button {background: transparent; color:#0054a6 !important;border-color: #0054a6 !important}.advanced-options-button {color: #0054a6;}.go-button:hover {color: #ADD8E6 !important;border-color: #ADD8E6 !important}.advanced-options-button:hover {color: #ADD8E6 !important}.job-cart-button {border: 1px solid #0054a6 !important;background: #0054a6 !important;color:#ffffff !important;}.job-cart-button:hover{border: 1px solid #ADD8E6 !important;background: #ADD8E6 !important;color:#ffffff !important;}.add-to-job-cart-button {background-color: #0054a6 !important; border-color: #0054a6 !important; color: #FFF !important;}.add-to-job-cart-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6 !important; color: #FFF !important;}.position-apply-button {background-color: #0054a6 !important; border-color: #0054a6 !important;}.position-apply-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6!important;}.btn {border-radius: 3px; !important;} .search-results-main-container .card-selected { border-left-color: #0054a6!important;}.position-card .position-title {color:#000000 !important;} .all-positions-header h1 {color:#000000 !important;}.apply-form .btn-primary {border: 1px solid #0054a6 !important; color:#ffffff !important; background: #0054a6 !important; border-radius: 3px; !important;}.apply-form.btn-primary:hover{border: 1px solid #000000 !important;} .circle-number-indicator {background: #0054a6 !important;}.pillContainer .pillTitle {color: #000000 !important;}.position-facets h3 {color: #000000; text-align: left !important;} .card {text-align:left !important;}.personalization-bar-pre-upload {background-color: #fff; color: #000000 !important;}.get-matched-button {background-color: #0054a6 !important; border-color: #0054a6 !important;}.get-matched-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6 !important;} .position-full-card {color:#000000 !important;} .position-title {color:#000000 !important;} .position-sub-title {font-size: 18px !important;font-weight: 700 !important;color: #000000 !important;} .related-blog .blog-title {font-size: 16px !important;font-weight: 700 !important;color: #000000 !important;}.custom-content-title {font-size: 18px !important;font-weight: 700 !important;color: #000000 !important; align-self: flex-end !important;}.join-tn-link{color: #ffffff !important;}.pillTitle.line-clamp.line-clamp-3  {color: #000000 !important;} #eightfold-chatbot .open-chat-bot .open-chat-bot-header {background: #000000;} #eightfold-chatbot .open-chat-bot .chat-bot-title {margin-right: 90px !important;} #eightfold-chatbot #chat-bot-image {background-color: black !important; padding: 4px !important;} .search-results-main-container .position-cards-container .card-selected {border-left: 8px solid #0054a6 !important;} #eightfold-chatbot #chat-bot-image {border: 3px solid #ffffff !important; border-radius: 50px !important} .botui-message-content {max-width: 85% !important; word-wrap: break-word;} div.legend-container, div.donut-container {display:none;} .perk {padding-right: 30px !important;} .perk .perk-icon {color: #0054a6 !Important;}"}, "customContent": {"positionSections": [{"title": "", "body": ""}]}, "perks": [{"title": "Benefits", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555211::Benefits-Icon-Health.png", "description": "Comprehensive medical, dental and vision plans are available in addition to wellness plans and more. Select \"Learn about employee benefits\" in the Chat Bot for more!"}, {"title": "Competitive Pay", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555231::Benefits-Icon-Pay.png\n", "description": "CoStar Group proudly offers competitive pay as benchmarked against the market and reviewed regularly."}], "page_title": "Careers at CoStar Group", "job_page_title": "Careers at CoStar Group", "page_description": "Careers at CoStar Group", "page_image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663785509::CSG-Logo-White@2x.png", "talentNetworkBranding": {"custom_html": {"header": "", "footer": ""}}, "talentNetworkHeroBanner": {"useImage": 1, "opacity": 0, "hideInMobileView": false, "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663609570::Hero-Banner-1905x288.jpg", "title": "CoStar Group Talent Network"}, "custom_head_scripts": {"HOME_PAGE_LOAD": "", "SINGLE_POSITION_PAGE_LOAD": "", "APPLY_FORM_PAGE_LOAD": "", "SUCCESS_FORM_PAGE_LOAD": "", "JOIN_TALENT_NETWORK_PAGE_LOAD": ""}, "applyButton": {"background": "#0054a6"}, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false, "customJobDescEnhancedTableGate": false}, "pid": "446717824116", "positions": [{"id": 446717824116, "name": "Customer Success Manager, Real Estate Manager/Visual Lease - Iselin, NJ or Atlanta, GA", "posting_name": "Customer Success Manager, Real Estate Manager/Visual Lease - Iselin, NJ or Atlanta, GA", "location": "Iselin, New Jersey, United States of America", "locations": ["Iselin, New Jersey, United States of America", "Iselin, New Jersey"], "hot": 0, "department": "CoStar Real Estate Manager & Visual Lease (Mark McDonald)", "business_unit": "Customer Success", "t_update": 1787054821, "t_create": 1775174400, "ats_job_id": "R38620", "display_job_id": "R38620", "type": "ATS", "id_locale": "R38620-en", "job_description": "Foster trusted relationships with customers and internal stakeholders, building credibility through consistent follow-through and proactive communication. Act as the primary point of contact for a portfolio of mid-market and select enterprise accounts post-onboarding. Solicit customer feedback (CSAT & NPS) and close feedback loops. Collect customer feedback and stories and close feedback loops. Ensure that customers derive maximum value from their investment in the product, monitor effective utilization of all licensed modules, identify new opportunities, and collaborate with other internal stakeholder teams to ensure adoption and a successful renewal. Drive platform adoption and utilization by understanding customer business objectives and aligning them with system capabilities. Lead customer engagements, including regular check-ins and executive business reviews, to communicate value, track progress toward goals, and identify opportunities for growth. Understand customer challenges and objectives, developing and executing success plans that align with business outcomes and solutions through the system and other company platforms as appropriate. Ability to understand customer's questions/needs and recognize the appropriate internal teams to route to for resolution. Monitor customer health and engagement metrics and partner with Sales Account Executives to identify risks and develop mitigation strategies to support renewal and long-term success. Identify and mitigate retention risks, partner with internal stakeholders on renewal strategies. Support expansion opportunities by identifying additional use cases and collaborating with internal teams. Identify business maturity level for assigned accounts; determine strategy for advancement to the next stage. Identify and manage retention risks. Promote platform capabilities through targeted customer education, demonstrations, and targeted training sessions to expand usage and adoption. Deliver scheduled platform reviews and provide actionable recommendations to optimize usage. Stay current on product features and enhancements as well as industry trends and best practices, using that knowledge to make informed recommendations and guide customers toward optimal outcomes, ultimately adding value in customer interactions. Serve as part of the dedicated escalation path for customers and collaborate cross-functionally with internal teams to prioritize responses or requests with Client Support, Product, Consulting, etc. Bachelor's degree required from an accredited, not-for-profit, in-person college/university. 3-5 years of experience in customer success, account management, customer service, or implementation, with demonstrated success driving customer outcomes, adoption, or satisfaction in a technology or SaaS environment. Proven ability to manage multiple priorities, adapt to change, and maintain high performance in a fast-paced environment. Strong communication and interpersonal skills \u2014 able to lead meetings, guide conversations, and foster collaboration across teams. Solid understanding of business processes (sales, service, support) and the ability to connect technical capabilities to business outcomes. Demonstrated problem-solving skills, initiative, and attention to detail. Excellent listening, empathy, and conflict-resolution abilities. Collaborative team player with professional and positive demeanor. Willingness to travel for customer onsite visits and training (approximately 5-10% travel). A track record of commitment to prior employers. Customer Success certification (e.g., CCSM or equivalent). Working knowledge of the CoStar Real Estate Manager and/or Visual Lease product, platform features and capabilities or familiarity with other enterprise real estate management/lease administration or lease accounting tools. Experience collaborating across cross-functional teams to achieve customer goals. Ability to gracefully navigate challenging conversations and appropriately tailor communication style to an audience. Adaptable mindset with the ability to thrive on change and ambiguity. Experience presenting and building relationships with senior stakeholders. Experience with commercial real estate management or lease accounting.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://costar.eightfold.ai/careers/job/446717824116", "isPrivate": false}], "isFallback": true, "debug": {}, "count": 1, "personal_message": "We thought you would be interested in this position.", "scheduling": {"minTime": 9, "limit": 10, "maxTime": 17, "increments": 60, "minTimeslots": 3}, "userTitles": [], "enableTargetedResume": false, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "446717824116"}, "singleview": true, "see_all_jobs": true, "recommended_star_threshold": 4.0, "chatbot": true, "iframeImplementation": null, "pcsApplyFormV2Enabled": true, "allowedFileTypes": {}, "pcsTextConfiguration": {}, "hideDepartment": true, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "isEuAiActLabellingEnabled": false, "pcsRedesignedNuxEnabled": true, "readmoreInstructionEnabled": false, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": false, "sortByConfig": [{"id": "relevance", "label": "Relevance"}, {"id": "new", "label": "New to Old", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) desc"}, {"id": "old", "label": "Old to New", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) asc"}], "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=costar.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. If you do not immediately see the email, check your spam folder."}}, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "candidateBuildProfile": {}, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": false, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": true, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "phoneWithCountryCodeEnabled": true, "notificationSuggestVerificationToken": null, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": false}, "showAiPoweredText": true}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": false, "languages": [{"value": "en", "title": "English"}, {"value": "fr", "title": "Fran\u00e7ais"}], "displayLanguage": "en", "installed_app_data": [], "singlePageCareersNavbarGate": false, "customJobDescTranslationSkipList": [], "all_applicable_locations": [{"location": "Iselin, New Jersey, United States of America", "city": "Woodbridge Township", "state": "NJ,US", "country": "US"}, {"location": "Iselin, New Jersey", "city": "Woodbridge Township", "state": "NJ,US", "country": "US"}]}