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padding-top:5px; padding-bottom:5px;\"><a href=\"https://www.costargroup.com/\" title=\"Company\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #fff;padding-right: 20px;padding-left: 20px;\">Company</a><a href=\"https://www.costar.com/about/privacy-notice\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #fff;padding-right: 20px;padding-left: 20px;\">Privacy Notice</a><a href=\"https://www.costargroup.com/home/contact\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px;padding-left: 20px;\">Contact us</a></div><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:5px;font-size: 18px; font-weight:400;color: #ffffff\"><h2 class=\"footer-sub-title\" style=\"font-size:18px !important;\">Follow Us</h2></div><div class=\"col-xs-12\" style=\"text-align:center; 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Contribute Best Practices and guidelines to continuously improve the production quality and capacity of Matterport software and service offerings. Come up with unique solutions to tough problems yet maintain the company's goals and branding. Maintain a high level of customer satisfaction through case surveys with all Customers including Enterprise level. Be a product expert and coach team on complex case handling. Liaise with cross functional teams and communicate product and policy updates. Onboard new members and train existing team members on new features. Represent customer issues to the product team. Determine severity, frequency, and possible workarounds of complex issues. Work with QA/Software/Hardware as needed to assess steps to issue resolution. Contribute to the creation of department procedures and processes. English-to-Japanese localization of technical support documents and customer service instructional contents. Assist the localization and translation review of product manuals, product websites, and product UI for functional teams. All other duties as assigned Bachelor's degree or equivalent experience required. Fluent, business level, Japanese and excellent English written, verbal and presentation skills . 7+ years working directly with customers in a technical contact centre environment. Comfortable troubleshooting problems with customers over the phone and via email/chat in Japanese and English languages Possess a broad range of technical knowledge. A quick learner who will take ownership and has strong, yet empathetic communication skills. Able to handle multiple priorities at a time, be very flexible, and work well with others with minimum supervision. Able to take initiative and succeed under pressure in a fast paced, dynamic environment. Have a proven track record with customer-facing support and escalation management of critical applications. 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