{"themeOptions": {"customTheme": {"varTheme": {"font-family": "Source Sans Pro"}}}, "domain": "costar.com", "configPath": "PCS>", "updatePath": "PCS>micrositeConfig>all>"}
{"domain": "costar.com", "user": "Import costar.com", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isCareerPlannerEnabled": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"max_applications_apply": 5, "enableTalentNetwork": 1, "showJobId": 1, "hideJobCart": true, "homePageHeroBanner": {"useImage": 0, "opacity": 0, "hideInMobileView": false, "title": "", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663609570::Hero-Banner-1905x288.jpg"}, "companyName": "CoStar Group", "postApplyText": "Thank you for your interest in CoStar Group and for taking the time to apply. We\u2019ll review your application shortly to learn more about you, your experience and skills, and will be in touch if your qualifications match our needs for the role. ", "postReferralText": "Our talent acquisition team will review. You will find any updates in the My Referrals section in Eightfold. ", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1664304415::favicon+-+updated"}, "privacy": {"text": "I have read and agree to <a href=\"https://www.costar.com/about/privacy-notice\">CoStar Group's Data Privacy Notice</a>.", "button": "Agree", "title": "Data Privacy Notice"}, "navBar": {"opacity": 0.9, "color": "#ffffff", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663785509::CSG-Logo-White@2x.png", "link": "https://www.costargroup.com/careers", "background": "#000000"}, "custom_html": {"header": "", "page-footer": "", "footer": "<style>a,a:hover,a:focus,a:active {text-decoration: none; color: inherit}a {-webkit-transition: all .25s ease-in-out;transition: all.25s ease-in-out}.ct-footer-post {padding: 20px 0; }.ct-footer-post .inner-left,.ct-footer-post .inner-right {padding: 20px 0}.ct-footer-post ul {list-style: none; padding-left: 0; margin: 0 -20px;}.ct-footer-post ul li { display: inline-block;margin: 0 20px}.ct-footer-post a {color:#ffffff}.ct-footer-post a:hover {color:#ffffff}.ct-footer-post p {color: #ffffff}.footer a {font-weight: 300;}@media (max-width: 768px).ct-footer-post p { display: inline-block } .ct-footer-post p + p { padding-left: 50px }}@media (max-width:991px) {.ct-footer-post { text-align: center;}</style><footer style=\"background:#000000 !important;\"><div class=\"ct-footer-post\" style=\"background:#000000 !important;\"><div class=\"container\" style=\"padding-bottom:15px;\"><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:5px;\"><a href=\"https://www.costargroup.com/\" title=\"Company\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #fff;padding-right: 20px;padding-left: 20px;\">Company</a><a href=\"https://www.costar.com/about/privacy-notice\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #fff;padding-right: 20px;padding-left: 20px;\">Privacy Notice</a><a href=\"https://www.costargroup.com/home/contact\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px;padding-left: 20px;\">Contact us</a></div><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:5px;font-size: 18px; font-weight:400;color: #ffffff\"><h2 class=\"footer-sub-title\" style=\"font-size:18px !important;\">Follow Us</h2></div><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:40px;\"><a href=\"https://www.linkedin.com/company/costar-group\" target=\"_blank\" style=\"padding-left:50px; padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207100::linkedin-icon\"></a><a href=\"https://www.instagram.com/CoStarGroup/\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207113::instagrm-icon\"></a><a href=\"https://twitter.com/CoStarGroup\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207087::twitter-icon\"></a><a href=\"https://www.facebook.com/CoStarGroup\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207126::facebook-icon\"></a></div><div class=\"ef-styles-2020\" style=\"padding-bottom: 5px !important; padding-top: 5px !important;\"><p class=\"body-text-2\"><a href=\"https://eightfold.ai\" title=\"Visit Eightfold.ai homepage\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#ffffff ;\">Powered by <img src=\"https://static.vscdn.net/images/eightfold_logo.png\" alt=\"\" width=\"20\" height=\"20\" align=\"middle\"> eightfold.ai #WhatsNextForYou</a></p></div></div></div></footer>"}, "custom_style": {"font": "", "css": ".reset-filters {color:#0054a6 !important;}.back-to-all-jobs {color: #0054a6 !important;}.back-to-all-jobs:hover {color: #ADD8E6 !important;}.remove-from-job-cart-button {color: #FFF !important;}.remove-from-job-cart-button:hover {color: #FFF !important;}.perk-icon{color: #0054a6 !important}.btn-secondary {border-color: #0054a6 !important;color: #0054a6 !important;}.btn-secondary:hover{border-color: #ADD8E6 !important;color: #ADD8E6 !important;}.fa-share {color: #0054a6 !important}.fa-share:hover {color: #ADD8E6 !important}.go-button {background: transparent; color:#0054a6 !important;border-color: #0054a6 !important}.advanced-options-button {color: #0054a6;}.go-button:hover {color: #ADD8E6 !important;border-color: #ADD8E6 !important}.advanced-options-button:hover {color: #ADD8E6 !important}.job-cart-button {border: 1px solid #0054a6 !important;background: #0054a6 !important;color:#ffffff !important;}.job-cart-button:hover{border: 1px solid #ADD8E6 !important;background: #ADD8E6 !important;color:#ffffff !important;}.add-to-job-cart-button {background-color: #0054a6 !important; border-color: #0054a6 !important; color: #FFF !important;}.add-to-job-cart-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6 !important; color: #FFF !important;}.position-apply-button {background-color: #0054a6 !important; border-color: #0054a6 !important;}.position-apply-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6!important;}.btn {border-radius: 3px; !important;} .search-results-main-container .card-selected { border-left-color: #0054a6!important;}.position-card .position-title {color:#000000 !important;} .all-positions-header h1 {color:#000000 !important;}.apply-form .btn-primary {border: 1px solid #0054a6 !important; color:#ffffff !important; background: #0054a6 !important; border-radius: 3px; !important;}.apply-form.btn-primary:hover{border: 1px solid #000000 !important;} .circle-number-indicator {background: #0054a6 !important;}.pillContainer .pillTitle {color: #000000 !important;}.position-facets h3 {color: #000000; text-align: left !important;} .card {text-align:left !important;}.personalization-bar-pre-upload {background-color: #fff; color: #000000 !important;}.get-matched-button {background-color: #0054a6 !important; border-color: #0054a6 !important;}.get-matched-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6 !important;} .position-full-card {color:#000000 !important;} .position-title {color:#000000 !important;} .position-sub-title {font-size: 18px !important;font-weight: 700 !important;color: #000000 !important;} .related-blog .blog-title {font-size: 16px !important;font-weight: 700 !important;color: #000000 !important;}.custom-content-title {font-size: 18px !important;font-weight: 700 !important;color: #000000 !important; align-self: flex-end !important;}.join-tn-link{color: #ffffff !important;}.pillTitle.line-clamp.line-clamp-3 {color: #000000 !important;} #eightfold-chatbot .open-chat-bot .open-chat-bot-header {background: #000000;} #eightfold-chatbot .open-chat-bot .chat-bot-title {margin-right: 90px !important;} #eightfold-chatbot #chat-bot-image {background-color: black !important; padding: 4px !important;} .search-results-main-container .position-cards-container .card-selected {border-left: 8px solid #0054a6 !important;} #eightfold-chatbot #chat-bot-image {border: 3px solid #ffffff !important; border-radius: 50px !important} .botui-message-content {max-width: 85% !important; word-wrap: break-word;} div.legend-container, div.donut-container {display:none;} .perk {padding-right: 30px !important;} .perk .perk-icon {color: #0054a6 !Important;}"}, "customContent": {"positionSections": [{"title": "", "body": ""}]}, "perks": [{"title": "Benefits", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555211::Benefits-Icon-Health.png", "description": "Full private medical cover, dental cover and member rewards"}, {"title": "Competitive Pay and Pension", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555231::Benefits-Icon-Pay.png", "description": "CoStar Group proudly offers competitive pay and pension package as benchmarked against the market and reviewed regularly."}, {"title": "Other Perks", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555189::Benefits-Icon-Community.png", "description": "CoStar Group also offers 28 days annual leave, season ticket loans, birthday lunches and much more!"}], "page_title": "Careers at CoStar Group", "job_page_title": "Careers at CoStar Group", "page_description": "Careers at CoStar Group", "page_image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663785509::CSG-Logo-White@2x.png", "talentNetworkBranding": {"custom_html": {"header": "", "footer": ""}}, "talentNetworkHeroBanner": {"useImage": 1, "opacity": 0, "hideInMobileView": false, "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663609570::Hero-Banner-1905x288.jpg", "title": "CoStar Group Talent Network"}, "custom_head_scripts": {"HOME_PAGE_LOAD": "", "SINGLE_POSITION_PAGE_LOAD": "", "APPLY_FORM_PAGE_LOAD": "", "SUCCESS_FORM_PAGE_LOAD": "", "JOIN_TALENT_NETWORK_PAGE_LOAD": ""}, "applyButton": {"background": "#0054a6"}, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false, "customJobDescEnhancedTableGate": false}, "pid": "446716064898", "positions": [{"id": 446716064898, "name": "IT Service Desk Manager", "location": "London, United Kingdom", "locations": ["London, United Kingdom"], "hot": 0, "department": "Technology - CoStar Group (Frank Simuro)", "business_unit": "IT Support", "t_update": 1768591006, "t_create": 1766016000, "ats_job_id": "R38042", "display_job_id": "R38042", "type": "ATS", "id_locale": "R38042-en", "job_description": "Provide guidance, assistance, coordination, and follow up on IT Issues raised by end-users, constantly coaching & guiding your technicians to resolve tickets within agreed SLAs Daily stand-ups with tech team leads to discuss Priorities for the Teams Process and procedure improvements, aiming for Global Operational Excellence Report to Senior management on potential problems and identify problem trends IT Documentation curation, setting and maintaining High Standards, Coach engineers to use the Knowledge base Support growth of Service Desk by hiring and developing strong technicians Assist with onboarding and training new hires in best practices Ongoing Development of existing employees Ticket and call review/auditing on a regular schedule Monthly reports - tickets opened/closed, how many by tech, by the team, trends, etc. Call reports to include the number of calls, calls by tech, call length, hold times, calls dropped, trends, etc. Liaison between other IT groups (systems, security, network, telecom, etc.) as needed Any other duties and special projects as assigned In depth experience as Manager of IT Service Desk Engineers Deep experience in corporate IT or Service Desk roles ideally working through the technical response levels Experience supporting Windows 10/11 workstations, macOS, Active Directory, Microsoft Office, and Windows Servers Experience supporting mobile devices such as iPads, iPhones, etc. Additional languages are desirable (French, German, Spanish or Italian)", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://costar.eightfold.ai/careers/job/446716064898", "isPrivate": false}], "isFallback": true, "debug": {}, "count": 1, "personal_message": "We thought you would be interested in this position.", "scheduling": {"minTime": 9, "limit": 10, "maxTime": 17, "increments": 60, "minTimeslots": 3}, "userTitles": [], "enableTargetedResume": 0, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "446716064898"}, "singleview": true, "see_all_jobs": true, "recommended_star_threshold": 4.0, "chatbot": true, "iframeImplementation": null, "pcsApplyFormV2Enabled": true, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {}, "pcsTextConfiguration": {}, "hideDepartment": true, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "readmoreInstructionEnabled": false, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": false, "sortByConfig": [{"id": "relevance", "label": "Relevance"}, {"id": "new", "label": "New to Old", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) desc"}, {"id": "old", "label": "Old to New", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) asc"}], "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=costar.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. If you do not immediately see the email, check your spam folder."}}, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "candidateBuildProfile": {}, "enhancementsEnabled": false, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": false, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": true, "preApplicationSubmitAuthEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "applicationInfoReviewEnabled": false, "phoneWithCountryCodeEnabled": true, "phoneWithCountryCodeJTNEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": true, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": false}}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": false, "sharedTalentPoolGate": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": false, "languages": [{"value": "en", "title": "English"}, {"value": "fr", "title": "Fran\u00e7ais"}], "displayLanguage": "en", "installed_app_data": [], "singlePageCareersNavbarGate": false, "customJobDescTranslationSkipList": [], "all_applicable_locations": [{"location": "London, United Kingdom", "city": "London", "state": "England,GB", "country": "GB"}]} {"display_banner": false, "display_text": ""}
CompanyPrivacy NoticeContact us

Follow Us

Powered by eightfold.ai #WhatsNextForYou

.reset-filters {color:#0054a6 !important;}.back-to-all-jobs {color: #0054a6 !important;}.back-to-all-jobs:hover {color: #ADD8E6 !important;}.remove-from-job-cart-button {color: #FFF !important;}.remove-from-job-cart-button:hover {color: #FFF !important;}.perk-icon{color: #0054a6 !important}.btn-secondary {border-color: #0054a6 !important;color: #0054a6 !important;}.btn-secondary:hover{border-color: #ADD8E6 !important;color: #ADD8E6 !important;}.fa-share {color: #0054a6 !important}.fa-share:hover {color: #ADD8E6 !important}.go-button {background: transparent; color:#0054a6 !important;border-color: #0054a6 !important}.advanced-options-button {color: #0054a6;}.go-button:hover {color: #ADD8E6 !important;border-color: #ADD8E6 !important}.advanced-options-button:hover {color: #ADD8E6 !important}.job-cart-button {border: 1px solid #0054a6 !important;background: #0054a6 !important;color:#ffffff !important;}.job-cart-button:hover{border: 1px solid #ADD8E6 !important;background: #ADD8E6 !important;color:#ffffff !important;}.add-to-job-cart-button {background-color: #0054a6 !important; border-color: #0054a6 !important; color: #FFF !important;}.add-to-job-cart-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6 !important; color: #FFF !important;}.position-apply-button {background-color: #0054a6 !important; border-color: #0054a6 !important;}.position-apply-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6!important;}.btn {border-radius: 3px; !important;} .search-results-main-container .card-selected { border-left-color: #0054a6!important;}.position-card .position-title {color:#000000 !important;} .all-positions-header h1 {color:#000000 !important;}.apply-form .btn-primary {border: 1px solid #0054a6 !important; color:#ffffff !important; background: #0054a6 !important; border-radius: 3px; !important;}.apply-form.btn-primary:hover{border: 1px solid #000000 !important;} .circle-number-indicator {background: #0054a6 !important;}.pillContainer .pillTitle {color: #000000 !important;}.position-facets h3 {color: #000000; text-align: left !important;} .card {text-align:left !important;}.personalization-bar-pre-upload {background-color: #fff; color: #000000 !important;}.get-matched-button {background-color: #0054a6 !important; border-color: #0054a6 !important;}.get-matched-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6 !important;} .position-full-card {color:#000000 !important;} .position-title {color:#000000 !important;} .position-sub-title {font-size: 18px !important;font-weight: 700 !important;color: #000000 !important;} .related-blog .blog-title {font-size: 16px !important;font-weight: 700 !important;color: #000000 !important;}.custom-content-title {font-size: 18px !important;font-weight: 700 !important;color: #000000 !important; align-self: flex-end !important;}.join-tn-link{color: #ffffff !important;}.pillTitle.line-clamp.line-clamp-3 {color: #000000 !important;} #eightfold-chatbot .open-chat-bot .open-chat-bot-header {background: #000000;} #eightfold-chatbot .open-chat-bot .chat-bot-title {margin-right: 90px !important;} #eightfold-chatbot #chat-bot-image {background-color: black !important; padding: 4px !important;} .search-results-main-container .position-cards-container .card-selected {border-left: 8px solid #0054a6 !important;} #eightfold-chatbot #chat-bot-image {border: 3px solid #ffffff !important; border-radius: 50px !important} .botui-message-content {max-width: 85% !important; word-wrap: break-word;} div.legend-container, div.donut-container {display:none;} .perk {padding-right: 30px !important;} .perk .perk-icon {color: #0054a6 !Important;}