{"themeOptions": {"name": "blue", "customTheme": {"navbarTheme": {"background": "#000000", "textHoverBackground": "rgba(0,0,0,0.1)", "textColor": "#ffffff", "textHoverColor": "#ffffff"}, "varTheme": {"primary-color": "#000000", "primary-color-10": "#f1f1f1", "primary-color-20": "#e1e1e1", "primary-color-30": "#b3b3b3", "primary-color-40": "#999999", "primary-color-50": "#808080", "primary-color-60": "#666666", "primary-color-70": "#4d4d4d", "primary-color-80": "#000000", "primary-color-90": "#000000", "primary-color-100": "#000000", "navbar-background": "#ffffffe6", "navbar-text-color": "#222", "navbar-text-hover-color": "var(--primary-color)", "accent-color": "#000000", "accent-color-10": "#f1f1f1", "accent-color-20": "#e1e1e1", "accent-color-30": "#b3b3b3", "accent-color-40": "#999999", "accent-color-50": "#808080", "accent-color-60": "#666666", "accent-color-70": "#4d4d4d", "accent-color-80": "#000000", "accent-color-90": "#000000", "accent-color-100": "#000000", "navbar-text-hover-background": "transparent", "button-default-text-color": "var(--primary-color)", "button-default-background-color": "#ffffff", "button-default-border-color": "var(--primary-color)", "button-default-hover-text-color": "var(--primary-color)", "button-default-hover-background-color": "#ffffff", "button-default-hover-border-color": "var(--primary-color)", "button-default-active-text-color": "var(--primary-color)", "button-default-active-background-color": "#ffffff", "button-default-active-border-color": "var(--primary-color)", "button-primary-text-color": "#ffffff", "button-primary-background-color": "var(--primary-color)", "button-primary-hover-text-color": "#ffffff", "button-primary-hover-background-color": "var(--primary-color-40)", "button-secondary-text-color": "var(--primary-color)", "button-secondary-border-color": "var(--primary-color)", "button-secondary-hover-background-color": "#ffffff", "tab-pill-active-background": "var(--primary-color)", "tab-pill-active-label": "var(--text-inverse-color)", "goals-banner-background-color": "var(--info-bar-background-color)", "goals-banner-text-color": "var(--text-primary-color)", "coursecard-title-background-color": "var(--grey-color-10)", "coursecard-flag-background-color": "var(--grey-color-90)", "coursecard-flag-text-color": "var(--text-inverse-color)", "courses-card-color": "var(--grey-color-10)", "badge-active-background-color": "var(--primary-color-10)"}}}, "TALENT_ACQUISITION": {"themeOptions": {"name": "blue", "customTheme": {"navbarTheme": {"background": "#000000", "textHoverBackground": "rgba(0,0,0,0.1)", "textColor": "#ffffff", "textHoverColor": "#ffffff"}}}}, "JIE": {"themeOptions": {"name": "blue", "customTheme": {"navbarTheme": {"background": "#000000", "textHoverBackground": "rgba(0,0,0,0.1)", "textColor": "#ffffff", "textHoverColor": "#ffffff"}}}}, "CANDIDATE_EXPERIENCE": {"themeOptions": {"name": "blue", "customTheme": {"navbarTheme": {"background": "#000000", "textHoverBackground": "rgba(0,0,0,0.1)", "textColor": "#000000", "textHoverColor": "#000000"}}}}, "domain": "costar.com", "configPath": "", "updatePath": "PCS>micrositeConfig>all>"}

{"domain": "costar.com", "user": "Import costar.com", "isWillingToRelocate": false, "isUserAuthenticated": false, "isUserETXCandidate": false, "isDomainETX": false, "isCareerPlannerEnabled": false, "isMyApplicationsEnabled": false, "showVeteranEmployerSignUp": false, "candidate": {"enc_id": 0, "fullname": "", "firstname": "", "lastname": "", "skills": [], "email": "", "phone": "", "location": "", "filename": null, "starred_positions": [], "resumeUrl": "", "onboardingCompleted": false, "isUserInPcsIjp": false, "linkedinUrl": ""}, "branding": {"max_applications_apply": 5, "enableTalentNetwork": 1, "showJobId": 1, "hideJobCart": true, "homePageHeroBanner": {"useImage": 0, "opacity": 0, "hideInMobileView": false, "title": "", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663609570::Hero-Banner-1905x288.jpg"}, "companyName": "CoStar Group", "postApplyText": "Thank you for your interest in CoStar Group and for taking the time to apply. We\u2019ll review your application shortly to learn more about you, your experience and skills, and will be in touch if your qualifications match our needs for the role. ", "postReferralText": "Our talent acquisition team will review. You will find any updates in the My Referrals section in Eightfold. ", "favicons": {"favicon": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1664304415::favicon+-+updated"}, "privacy": {"text": "I have read and agree to <a href=\"https://www.costar.com/about/privacy-notice\">CoStar Group's Data Privacy Notice</a>.", "button": "Agree", "title": "Data Privacy Notice"}, "navBar": {"opacity": 0.9, "color": "#ffffff", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663785509::CSG-Logo-White@2x.png", "link": "https://www.costargroup.com/careers", "background": "#000000"}, "custom_html": {"header": "", "page-footer": "", "footer": "<style>a,a:hover,a:focus,a:active {text-decoration: none; color: inherit}a {-webkit-transition: all .25s ease-in-out;transition: all.25s ease-in-out}.ct-footer-post {padding: 20px 0; }.ct-footer-post .inner-left,.ct-footer-post .inner-right {padding: 20px 0}.ct-footer-post ul {list-style: none; padding-left: 0; margin: 0 -20px;}.ct-footer-post ul li { display: inline-block;margin: 0 20px}.ct-footer-post a {color:#ffffff}.ct-footer-post a:hover {color:#ffffff}.ct-footer-post p {color: #ffffff}.footer a {font-weight: 300;}@media (max-width: 768px).ct-footer-post p { display: inline-block } .ct-footer-post p + p { padding-left: 50px }}@media (max-width:991px) {.ct-footer-post { text-align: center;}</style><footer style=\"background:#000000 !important;\"><div class=\"ct-footer-post\" style=\"background:#000000 !important;\"><div class=\"container\" style=\"padding-bottom:15px;\"><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:5px;\"><a href=\"https://www.costargroup.com/\" title=\"Company\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #fff;padding-right: 20px;padding-left: 20px;\">Company</a><a href=\"https://www.costar.com/about/privacy-notice\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px; border-right: 1px solid #fff;padding-right: 20px;padding-left: 20px;\">Privacy Notice</a><a href=\"https://www.costargroup.com/home/contact\" title=\"\" target=\"_blank\" style=\"color:#fff!important; font-size: 18px; font-weight:400; line-height:26px;padding-left: 20px;\">Contact us</a></div><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:5px;font-size: 18px; font-weight:400;color: #ffffff\"><h2 class=\"footer-sub-title\" style=\"font-size:18px !important;\">Follow Us</h2></div><div class=\"col-xs-12\" style=\"text-align:center; padding-top:5px; padding-bottom:40px;\"><a href=\"https://www.linkedin.com/company/costar-group\" target=\"_blank\" style=\"padding-left:50px; padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207100::linkedin-icon\"></a><a href=\"https://www.instagram.com/CoStarCareers/\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207113::instagrm-icon\"></a><a href=\"https://twitter.com/CoStarGroup\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207087::twitter-icon\"></a><a href=\"https://www.facebook.com/CoStarGroup\" target=\"_blank\" style=\"padding-right: 50px;\"><img src=\"https://static.vscdn.net/images/careers/demo/costar-sandbox/1666207126::facebook-icon\"></a></div><div class=\"ef-styles-2020\" style=\"padding-bottom: 5px !important; padding-top: 5px !important;\"><p class=\"body-text-2\"><a href=\"https://eightfold.ai\" title=\"Visit Eightfold.ai homepage\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:#ffffff ;\">Powered by <img src=\"https://static.vscdn.net/images/eightfold_logo.png\" alt=\"\" width=\"20\" height=\"20\" align=\"middle\">  eightfold.ai #WhatsNextForYou</a></p></div></div></div></footer>"}, "custom_style": {"font": "", "css": ".reset-filters {color:#0054a6 !important;}.back-to-all-jobs {color: #0054a6 !important;}.back-to-all-jobs:hover {color: #ADD8E6 !important;}.remove-from-job-cart-button {color: #FFF !important;}.remove-from-job-cart-button:hover {color: #FFF !important;}.perk-icon{color: #0054a6 !important}.btn-secondary {border-color: #0054a6 !important;color: #0054a6 !important;}.btn-secondary:hover{border-color: #ADD8E6 !important;color: #ADD8E6 !important;}.fa-share {color: #0054a6 !important}.fa-share:hover {color: #ADD8E6 !important}.go-button {background: transparent; color:#0054a6 !important;border-color: #0054a6 !important}.advanced-options-button {color: #0054a6;}.go-button:hover {color: #ADD8E6 !important;border-color: #ADD8E6 !important}.advanced-options-button:hover {color: #ADD8E6 !important}.job-cart-button {border: 1px solid #0054a6 !important;background: #0054a6 !important;color:#ffffff !important;}.job-cart-button:hover{border: 1px solid #ADD8E6 !important;background: #ADD8E6 !important;color:#ffffff !important;}.add-to-job-cart-button {background-color: #0054a6 !important; border-color: #0054a6 !important; color: #FFF !important;}.add-to-job-cart-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6 !important; color: #FFF !important;}.position-apply-button {background-color: #0054a6 !important; border-color: #0054a6 !important;}.position-apply-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6!important;}.btn {border-radius: 3px; !important;} .search-results-main-container .card-selected { border-left-color: #0054a6!important;}.position-card .position-title {color:#000000 !important;} .all-positions-header h1 {color:#000000 !important;}.apply-form .btn-primary {border: 1px solid #0054a6 !important; color:#ffffff !important; background: #0054a6 !important; border-radius: 3px; !important;}.apply-form.btn-primary:hover{border: 1px solid #000000 !important;} .circle-number-indicator {background: #0054a6 !important;}.pillContainer .pillTitle {color: #000000 !important;}.position-facets h3 {color: #000000; text-align: left !important;} .card {text-align:left !important;}.personalization-bar-pre-upload {background-color: #fff; color: #000000 !important;}.get-matched-button {background-color: #0054a6 !important; border-color: #0054a6 !important;}.get-matched-button:hover {background-color: #ADD8E6 !important; border-color: #ADD8E6 !important;} .position-full-card {color:#000000 !important;} .position-title {color:#000000 !important;} .position-sub-title {font-size: 18px !important;font-weight: 700 !important;color: #000000 !important;} .related-blog .blog-title {font-size: 16px !important;font-weight: 700 !important;color: #000000 !important;}.custom-content-title {font-size: 18px !important;font-weight: 700 !important;color: #000000 !important; align-self: flex-end !important;}.join-tn-link{color: #ffffff !important;}.pillTitle.line-clamp.line-clamp-3  {color: #000000 !important;} #eightfold-chatbot .open-chat-bot .open-chat-bot-header {background: #000000;} #eightfold-chatbot .open-chat-bot .chat-bot-title {margin-right: 90px !important;} #eightfold-chatbot #chat-bot-image {background-color: black !important; padding: 4px !important;} .search-results-main-container .position-cards-container .card-selected {border-left: 8px solid #0054a6 !important;} #eightfold-chatbot #chat-bot-image {border: 3px solid #ffffff !important; border-radius: 50px !important} .botui-message-content {max-width: 85% !important; word-wrap: break-word;} div.legend-container, div.donut-container {display:none;} .perk {padding-right: 30px !important;} .perk .perk-icon {color: #0054a6 !Important;}"}, "customContent": {"positionSections": [{"title": "", "body": ""}]}, "perks": [{"title": "Benefits", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555211::Benefits-Icon-Health.png", "description": "Full private medical cover, dental cover and member rewards"}, {"title": "Competitive Pay and Pension", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555231::Benefits-Icon-Pay.png", "description": "CoStar Group proudly offers competitive pay and pension package as benchmarked against the market and reviewed regularly."}, {"title": "Remote Work", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555243::Benefits-Icon-Social.png", "description": "Most positions are eligible for at least one remote work day weekly."}, {"title": "Other Perks", "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1671555189::Benefits-Icon-Community.png", "description": "CoStar Group also offers 28 days annual leave, season ticket loans, birthday lunches and much more!"}], "page_title": "Careers at CoStar Group", "job_page_title": "Careers at CoStar Group", "page_description": "Careers at CoStar Group", "page_image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663785509::CSG-Logo-White@2x.png", "talentNetworkBranding": {"custom_html": {"header": "", "footer": ""}}, "talentNetworkHeroBanner": {"useImage": 1, "opacity": 0, "hideInMobileView": false, "image": "https://static.vscdn.net/images/careers/demo/costar-sandbox/1663609570::Hero-Banner-1905x288.jpg", "title": "CoStar Group Talent Network"}, "custom_head_scripts": {"HOME_PAGE_LOAD": "", "SINGLE_POSITION_PAGE_LOAD": "", "APPLY_FORM_PAGE_LOAD": "", "SUCCESS_FORM_PAGE_LOAD": "", "JOIN_TALENT_NETWORK_PAGE_LOAD": ""}, "applyButton": {"background": "#0054a6"}, "recaptcha_enabled": 1, "showLoggedOutNotificationsPrivacyPolicy": true, "hideEightfoldBranding": false}, "pid": "446701722350", "positions": [{"id": 446701722350, "name": "Product Support Manager, STR - London", "location": "London, United Kingdom", "locations": ["London, United Kingdom"], "hot": 0, "department": "STR (Amanda Hite)", "business_unit": "Customer Service", "t_update": 1726444800, "t_create": 1726444800, "ats_job_id": "R34809", "display_job_id": "R34809", "type": "ATS", "id_locale": "R34809-en", "job_description": "Lead a highly effective team of Product Support experts with the highest service standards in mind, ensuring business goals and deadlines are met or exceeded. Work with Senior leadership on setting up operational priorities for the team and defining SMART goals and KPIs. Work closely with business teams (Sales, Data Operations, Finance, and others as needed) for a seamless transition for our new clients through the onboarding process and continued participation and on identifying potential product improvements and develop operational strategies accordingly. Support change and be a leader to effectively manage change. Keep leadership informed of client feedback received and how to best action for better future outcomes. Coach, mentor and assist in developing career progression opportunities for the team through continuous management of the individual. Direct the day-to-day activities of team members including, but not limited to case turnaround time, case closure goals, telephone queue and the onboarding process for Benchmarking Product. Plan, monitor, and manage schedules and accurate and timely timecard approvals for team to ensure compliance and staff coverage for optimal performance. Monitor team productivity and provide input to leadership on performance evaluations, constructive feedback, and disciplinary action when necessary. Adhere to all STR processes and policies and maintain customer confidentiality. Ensure STR brand and corporate values are evident to the customer at all times. Performs other related duties as required. Bachelor's degree  from an accredited, not-for-profit college or university or equivalent experience Experience in a customer facing role Experience using the Microsoft Office suite of applications (Excel, Outlook, and Word). Experience training and coaching others with a high team management aptitude Strong organizational and process management skills Excellent communication skills, both written and verbal with a willingness to go above and beyond to problem solve. Ability to remain calm under pressure. Professionalism, confidentiality, and a positive attitude. Firm grasp of company policies, products, and values. Strong work ethic and interest in leadership. Track record of commitment to previous employers Prior experience working at a hotel property or in a hotel corporate environment. Experience working with a CRM system, preferably Salesforce and/or HelpDesk ticketing system. Ability to work in multiple systems simultaneously. Ability to multi-task in a fast-paced environment while prioritizing your workload. Ability to manage and hit deadlines. Ability to work well independently, while also contributing to a larger team as needed. Excellent communication skills, both written and verbal with a willingness to go above and beyond to solve problems. Ability to develop innovative solutions to client questions and concerns. Ability to adapt to change in a high growth company. Ability to quickly adapt to change and remain flexible to learning new things. Ability to analyze data and understand issues and discrepancies. Comfortable with ambiguity and ability to lead change management initiatives in a high growth company. Leading, supervising, training experience or otherwise being responsible for the success of a team. Additional European language.", "stars": 0.0, "medallionProgram": null, "location_flexibility": null, "work_location_option": "onsite", "canonicalPositionUrl": "https://costar.eightfold.ai/careers/job/446701722350", "isPrivate": false}], "isFallback": true, "debug": {}, "count": 1, "personal_message": "We thought you would be interested in this position.", "scheduling": {"minTime": 9, "limit": 10, "maxTime": 17, "increments": 60, "minTimeslots": 3}, "userTitles": [], "enableTargetedResume": 0, "query": {"query": "", "location": "", "department": [], "skill": [], "seniority": [], "pid": "446701722350"}, "singleview": true, "see_all_jobs": true, "recommended_star_threshold": 4.0, "chatbot": true, "iframeImplementation": null, "pcsApplyFormV2Enabled": false, "isPcsBrandingApril2023Enabled": false, "allowedFileTypes": {}, "pcsTextConfiguration": {}, "hideDepartment": true, "pcsOctupleMigration0Enabled": true, "pcsOctupleMigration1Enabled": false, "replaceUrlOnGoBack": true, "pcsRedesignedNuxEnabled": true, "readmoreInstructionEnabled": false, "userActivityTimeout": 86400000, "userActivityTimeoutEnabled": 1, "isLoggedInPcsEnabled": false, "sortByConfig": [{"id": "relevance", "label": "Relevance"}, {"id": "new", "label": "New to Old", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) desc"}, {"id": "old", "label": "Old to New", "value": "if(field(position.ats_data.creation_ts, max), field(position.ats_data.creation_ts, max), field(position.timestamp, max)) asc"}], "searchBoxConfig": {}, "excludePrivatePositions": true, "eeocFilterKeywords": ["veteran", "disability", "gender", "race", "citizen", "visa", "ethnicity"], "disableScrollLoadPositionSidebar": false, "locationFlexibilityFrontendEnabled": false, "workLocationOptionFrontendEnabled": true, "remoteFlexibleJobsFilterEnabled": false, "loggedOutNotificationsEnabled": true, "candidateLogin": {"postApplyReviewLink": {"enabled": true, "url": "/api/apply/v2/profile/review/initialize_user?domain=costar.com", "title": "What's next? Increase your chances of getting hired!", "message": "Knowing more about you helps us review your application faster. Enrich your profile by adding more skills, awards, and other recognition.", "buttonText": "Review my profile", "verifyEmailTitle": "Let's verify your email", "verifyEmailText": "Click the link in the email to continue reviewing your profile. If you do not immediately see the email, check your spam folder."}}, "prepopulateApplyFormEnabled": true, "prepopulateSettings": {"prepopulateCheckboxText": "Save my answers for future applications", "showPrepopulateCheckbox": false}, "candidateBuildProfile": {}, "enhancementsEnabled": false, "themeBuilderUser": null, "mandatoryFields": ["firstname", "lastname", "email", "phone"], "blindfoldWidgetPcsGate": false, "pcsApplyFormLocationGate": false, "t3sEnabled": false, "uploadApplicationAnswers": false, "candidateAuthV2Enabled": true, "preApplicationSubmitAuthEnabled": false, "applyFormV2Enabled": false, "loggedOutSavedSearchEnabled": false, "locationRadiusTypeToggleEnabled": true, "incompleteApplicationsEnabled": false, "incompleteApplicationConfig": {}, "fallbackPcsJdGate": true, "enableResumeCoach": false, "isPcsEnabled": true, "applicationInfoReviewEnabled": false, "phoneWithCountryCodeEnabled": true, "phoneWithCountryCodeJTNEnabled": false, "notificationSuggestVerificationToken": null, "cookiesAutoDisabled": false, "strictEmailValidationEnabled": true, "chatbotxConfig": {"enabled": false, "featureAccessFlags": {"resumeCoachCardFlags": {"showApplyWithResume": true, "showEditResume": true}, "positionCardFlags": {"showAddToJobCart": false}}}, "pcsOptionalResumeWithJobcartGate": false, "loggedInCandidate": {}, "hamburgerMenuEnabled": false, "sharedTalentPoolGate": false, "pcsAccessibilityHomeEnabled": true, "pcsAccessibilityApplyFormEnabled": true, "showLanguageDropdown": false, "languages": [{"value": "en", "title": "English"}, {"value": "fr", "title": "Fran\u00e7ais"}], "displayLanguage": "en", "installed_app_data": [], "singlePageCareersNavbarGate": false, "customJobDescTranslationSkipList": []}